Customer Success Consultant

Are you looking to join a team passionate about helping industrial companies leave the traditional behind and embrace new ways of working through technology? We are looking to expand the team with a highly motivated and detail-oriented Customer Success Consultant to join our team in the Netherlands. At Smartflow, we are committed to providing our customers with the best solutions possible. Our self-developed no-code/low-code SaaS platform helps industrial companies digitize business-critical core processes for their field service employees. With a young and dynamic team based in Den Bosch and an international development team, we are dedicated to achieving our growth ambitions and helping our customers succeed.

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As a Customer Success Consultant at Smartflow, you are responsible for ensuring our customers’ success with our platform. You are the primary point of contact for your own customers, proactively maintaining relationships, listening to customer inquiries, and providing appropriate solutions. You implement solutions, handle product questions, and conduct workshops on using Smartflow.

Additionally, you also act as a project manager, ensuring that projects are delivered on time and within budget.

We are looking for a talented and driven individual passionate about technology and driven to help industrial companies begin their digital transition.

Ideally, you have at least a bachelor’s degree or equivalent and 2-3 years of experience as an (implementation) consultant and/or project manager.

Preferred experience in industries such as (petro)chemical, tank storage, maritime, or TIC.

You must have an excellent command of Dutch and English and exceptional analytical and problem-solving skills.

You are proactive, organized, a team player, hands-on, and possess good communication skills.

You are driven to make implementations successful from A to Z and give the customer a “wow experience.”

You have a strong and entrepreneurial personality, making you comfortable dealing with stakeholders at different levels and with different (cultural) backgrounds.

You learn quickly and can adapt to new technologies and processes.

A salary to match your value and efforts.

Pension and travel allowance.

A full-time contract with 25 vacation days.

A hybrid work model.

Access to professional and personal development opportunities.

Ample opportunities for career advancement and personal growth.

An international, multi-cultural, diverse team.

Free lunch (vegan and vegetarian friendly).

Join us at Smartflow and help us achieve our growth ambitions while making a real difference for our customers. We can’t wait to hear from you!

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