Frequently Asked Questions.

Furniture and AV orders onsite are subject to availability. To guarantee your order of additional items, please ensure you order ahead of time via our MyEasyfairs shop or contact the operations team.

• If you have missed the deadlines for forms please contact the operations team immediately to ensure your ability to build and exhibit.
• If you have missed the deadline for ordering furniture, graphics or additional stand items please contact the operations team
• Please note that orders will be subject to availability.

• The grid plan must show the placement of your electrics, storage area, or any additional stand fittings that you have ordered. Please view our grid plan FAQ to help you when filling it out. 
• If you are a space only stand, please ensure you clearly mark the placement of your electrics.
• Download our grid plan FAQ and example here

You will find all important timings for the following in the Timetable page:

• Build-up times
• Show open times
• Break down times

Yes, the online forms are mandatory for all exhibitors as they cover your stand during the show open days. The forms your stand builder has submitted cover your stand during the build-up days.

• • Health & Safety form
  • Risk Assessment form

No, as we work with an automated system, we are unable to invoice the stand builder directly. The invoice will automatically go to the exhibitor, and they will have to arrange payment with the stand builder themselves.

This is dependant on your stand type. Please refer to the Your Stand page for more information on what is included in your stand package.

Ordering your stands graphics from us includes the printing, installation, maintenance and removal of the graphics from your stand. All you will need to do is upload your artwork to our partner’s platform via the link you will receive by email

• If you have been able to upload your graphics onto the platform and you did not receive an error message then everything is fine.
• If a problem should occur, we will come back to you to find a way to solve the issue. If we do not come back to you this means everything is fine.

• If you require entry on build-up or breakdown dates you will require a sliver wrist band which allows us to identify you as a contractor.
• The contractor wristbands will be provided to you once you enter the venue, and confirm you have read and understood our onsite rules and procedures. For sustainability we encourage you to reuse your silver wristbands.

Logistics will be provided via our third party supplier, please contact the operations team for more information or visit the Show Information page.

You will be able to retrieve your ordered parking tickets at the Organisers office.

• If you would like to receive a delivery onsite you must clearly identify your company name on the label and ensure that you are on your stand to receive the delivery.
• Please note if you are not present when the delivery arrives, the organisers cannot accept the parcel for you, so it will be returned.

• Dimensions of items you have ordered are provided in the description of the product on the MyEasyfairs shop.
• If you need additional information on items that you have ordered please contact the operations team.

• If you would like to hire a forklift onsite please go to the help desk and speak to the operations team who will be able to provide you with support
• As forklifts are subject to availability please ensure you check the Suppliers page for more information on how to rent a forklift.